Terms & Conditions

Welcome to SGS Vantalu. These Terms & Conditions govern your use of our website and your purchase of products through our online store.

By accessing, browsing or using the SGS Vantalu website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use the website or place an order.

You agree to use the SGS Vantalu website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not knowingly use the website to introduce malicious software, attempt unauthorized access or misuse any website functionality.

• Use the website for legitimate shopping and informational purposes.
• Provide accurate information when required.
• Do not attempt to disrupt or damage the website.
• Do not use automated methods to abuse website services.

Certain features of the website may require you to create a customer account.

When creating an account, you agree to provide information that is accurate and reasonably up to date.

SGS Vantalu makes reasonable efforts to provide accurate information about products displayed on the website, including descriptions, photographs, sizes, quantities and other product details.

Since our products may be homemade and traditionally prepared, minor variations in appearance, texture, colour or packaging may occur.

Product availability may change without prior notice.

Product prices displayed on the website are subject to change without prior notice.

Promotional offers, discounts, combos and special prices may be available for limited periods and may be subject to additional conditions.

• Offers are valid only for the period specified by SGS Vantalu.
• Promotional quantities may be limited.
• Offers may not always be combined with other promotions.

Placing an order through the website constitutes a request to purchase the selected products.

An order may be accepted, cancelled or declined depending on product availability, payment status, delivery conditions, pricing errors or other operational circumstances.

Customers are required to complete payment using the payment methods made available at checkout.

Payment transactions may be processed through third-party payment service providers.

SGS Vantalu does not ask customers to provide sensitive payment credentials such as OTPs, PINs or banking passwords through email, phone calls or WhatsApp.

Orders are shipped to the delivery address provided by the customer during checkout.

Delivery times may vary depending on the destination, availability of products, logistics operations, weather and other circumstances outside our direct control.

• Customers should provide a complete and accurate delivery address.
• Customers should provide a reachable phone number.
• Delivery may be delayed by circumstances beyond our reasonable control.

Returns, replacements and refunds are handled according to our Refund Policy.

Because many SGS Vantalu products are homemade food products, returns may be restricted depending on the product and circumstances.

Customers should review the Refund Policy before placing an order.

Customers may be able to submit reviews, ratings, feedback or other content through the website.

By submitting content, you agree that it should be genuine, relevant and not unlawful, misleading, abusive or harmful.

• Do not post false or misleading reviews.
• Do not post offensive or unlawful content.
• Do not upload content that violates another person's rights.

Unless otherwise stated, the content available on the SGS Vantalu website, including text, graphics, logos, images, designs, product descriptions and website materials, belongs to or is used by SGS Vantalu with appropriate rights.

You may not reproduce, copy, modify, distribute, sell or commercially exploit website content without appropriate authorization.

We make reasonable efforts to maintain accurate website information and reliable services. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

To the extent permitted by applicable law, SGS Vantalu will not be responsible for losses resulting from circumstances outside our reasonable control.

SGS Vantalu will not be considered responsible for delays or failure to perform an obligation where the situation results from circumstances beyond reasonable control.

Such circumstances may include natural disasters, severe weather, transportation disruptions, technical failures, government restrictions or other unforeseen events.

SGS Vantalu may update these Terms & Conditions from time to time to reflect changes in our website, products, services or business practices.

Updated terms will be published on this page. Your continued use of the website after an update may constitute acceptance of the revised terms, subject to applicable law.

These Terms & Conditions shall be interpreted in accordance with the applicable laws of India, subject to applicable consumer protection and other legal requirements.

Any dispute relating to the use of the website or purchase of products will be handled in accordance with applicable law.