Privacy Policy

Welcome to SGS Vantalu. We respect your privacy and are committed to protecting the personal information you share with us when you use our website, browse our products or place an order.

This Privacy Policy explains what information we may collect, why we collect it, how we use it and the choices available to you.

By using our website or purchasing products from SGS Vantalu, you agree to the practices described in this Privacy Policy.

Depending on how you use our website, we may collect the following information:

We may use the information we collect for the following purposes:

• To create and manage your customer account.
• To process and fulfil your orders.
• To arrange delivery of purchased products.
• To communicate with you about your orders.
• To respond to enquiries and customer support requests.
• To improve our website, products and customer experience.
• To prevent fraud, misuse and unauthorized activity.
• To comply with applicable legal and regulatory requirements.

Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may help us remember certain preferences, maintain shopping-related functionality and understand how visitors use our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

When you place an order through SGS Vantalu, we use the information required to process, confirm, pack and deliver your purchase.

Payment transactions may be processed through third-party payment service providers. Payment information is handled according to the applicable security and privacy practices of those providers.

Your name, phone number and delivery address may be shared with delivery or logistics partners when necessary to fulfil your order.

Such information is used for purposes related to order fulfilment, shipment tracking and delivery.

We do not sell or rent your personal information to third parties.

Information may be shared with trusted service providers only when reasonably necessary to operate our business and provide our services.

These may include:

• Payment service providers.
• Shipping and delivery partners.
• Website hosting and infrastructure providers.
• Website analytics and technology providers, where applicable.
• Government authorities when legally required.

SGS Vantalu may provide WhatsApp, phone, email or other communication options for customer enquiries and support.

If you contact us through these services, the information you provide may be used to respond to your enquiry, provide support or assist with your order.

We take reasonable measures to protect the information we hold against unauthorized access, alteration, disclosure or destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain customer and order information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud and comply with legal obligations.

When information is no longer required, it may be securely deleted or anonymized where reasonably practicable.

Depending on applicable law, you may have certain rights regarding your personal information.

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Ask questions about how your information is being used.
• Request deletion of information where legally applicable.

To make a privacy-related request, please contact us using the details available on our Contact Us page.

Our website may contain links to third-party websites, social media platforms, payment services or other external services.

SGS Vantalu is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

SGS Vantalu is an eCommerce service intended for general customers. We do not knowingly request personal information from children where such collection is prohibited by applicable law.

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable requirements.

Any updated version will be published on this page with the revised effective date where appropriate.